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Terms and Conditions


Variations In Items

Please understand that skilled artisans handcraft the majority of our products and there may be subtle variations between similar items. This may be a slight size difference, colour variation or embroidered pattern difference. We will always try to point out in the product descriptions if these variations are likely for a particular product. We will also regularly change the displayed photos of items if there is a need to portray a change in the stock that we have on hand. These variations are to be valued and make an item unique. We value the fact that we can purchase these items and make them available to you here in Australia in a retail environment.

Ordering and Payment

All prices shown on our website are in Australian dollars and are inclusive of GST.

  • Payment can be made during the checkout process using Mastercard or Visa. This process is secure and we do not view or hold your credit card details on our server. If, however, you would prefer to speak with us directly and place an order using your credit card over the phone, please give us a call on 0425 835 746 or 0425 225 927.
  • You will only be able to order items that are in stock. If you order multiples of an item over and above the number that we have in stock, your order will be automatically adjusted down. We are happy to take orders for items that are out of stock - just give us a call or email us. Orders will be processed within 24 hours of being received during weekdays and despatched by the close of business on the next working day.
  • We will take care to wrap your parcel to protect it during shipping but should any goods arrive to you damaged please contact us immediately to arrange the return of the goods at our cost and replacement.

These delivery conditions currently apply to Australian orders only. We are happy to accept orders from overseas customers and ship overseas but you will need to contact us directly by email or telephone to place your order and confirm additional delivery costs.

Packaging

The problems of rubbish disposal and mountains of plastic are a severe environmental problem in the countries of many of our suppliers. We support our suppliers in their efforts to use environmentally friendly packing materials and we will reuse packaging whenever we can. So please don’t be offended if your parcel arrives in a box that looks like it has been around the world before – it probably has! Your goods themselves will be wrapped in clean paper and cardboard packaging. If there are any plastics in the packaging they will be from the original packaging we received.

Returns Policy

At Global Conduct fair trade we stand behind the quality of our products and your satisfaction is our number one priority.

If you are not 100% satisfied with your purchase, you can return your order to us, for a full refund or exchange, within 21 days of purchase.

  • Please contact us to advise that you will be returning the goods so we know they are on there way. We would appreciate if you can give us a reason for the return, because it helps us serve you better.
  • We cannot pay the postage returns cost nor accept responsibility for any goods that may be lost in the return process. We recommend that you send returns by registered post for your peace of mind.
  • Items must be unworn, in the state you received them, and in the original packaging.

Refunds

  • When your return is received and inspected by us (usually within 24 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card. Please note that refunds to credit cards can only be made to the card account used to make the original purchase.
  • Please note that depending on your credit card company it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  • We will refund your original postage and handling cost too.

Exchange: If you requested an exchange, you can choose any available items with a maximum total price less than or equal to the full price you paid for your previous purchase - excluding postage. Once you have notified us of items of your choice, we will send them out within 24 hours.

Exclusions: For hygiene reasons earrings cannot be returned unless the item is faulty. Please note that we do no refund or exchange on sale items unless the item is faulty.

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