Please understand that skilled artisans handcraft the majority of our products and there may be subtle variations between similar items. This may be a slight size difference, colour variation or embroidered pattern difference. We will always try to point out in the product descriptions if these variations are likely for a particular product. We will also regularly change the displayed photos of items if there is a need to portray a change in the stock that we have on hand. These variations are to be valued and make an item unique. We value the fact that we can purchase these items and make them available to you here in Australia in a retail environment.
All prices shown on our website are in Australian dollars and are inclusive of GST.
These delivery conditions currently apply to Australian orders only. We are happy to accept orders from overseas customers and ship overseas but you will need to contact us directly by email or telephone to place your order and confirm additional delivery costs.
The problems of rubbish disposal and mountains of plastic are a severe environmental problem in the countries of many of our suppliers. We support our suppliers in their efforts to use environmentally friendly packing materials and we will reuse packaging whenever we can. So please don’t be offended if your parcel arrives in a box that looks like it has been around the world before – it probably has! Your goods themselves will be wrapped in clean paper and cardboard packaging. If there are any plastics in the packaging they will be from the original packaging we received.
At Global Conduct fair trade we stand behind the quality of our products and your satisfaction is our number one priority.
If you are not 100% satisfied with your purchase, you can return your order to us, for a full refund or exchange, within 21 days of purchase.
Exchange: If you requested an exchange, you can choose any available items with a maximum total price less than or equal to the full price you paid for your previous purchase - excluding postage. Once you have notified us of items of your choice, we will send them out within 24 hours.
Exclusions: For hygiene reasons earrings cannot be returned unless the item is faulty. Please note that we do no refund or exchange on sale items unless the item is faulty.