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Terms and Conditions


Variations In Items

Please understand that skilled artisans handcraft the majority of our products and there may be subtle variations between similar items. This may be a slight size difference, colour variation or embroidered pattern difference. We will always try to point out in the product descriptions if these variations are likely for a particular product. We will also regularly change the displayed photos of items if there is a need to portray a change in the stock that we have on hand. These variations are to be valued and make an item unique. We value the fact that we can purchase these items and make them available to you here in Australia in a retail environment.

Ordering and Payment

All prices shown on our website are in Australian dollars and are inclusive of GST.

Payment can be made during the checkout process using Mastercard or Visa. This process is secure and we do not view or hold your credit card details on our server. If, however, you would prefer to speak with us directly and place an order using your credit card over the phone, please give us a call on 0425 835 746 or 0425 225 927.

You will only be able to order items that are in stock. If you order multiples of an item over and above the number that we have in stock, your order will be automatically adjusted down. We are happy to take orders for items that are out of stock - just give us a call or email us. Orders will be processed within 24 hours of being received during weekdays and despatched by the close of business on the next working day.

We will take care to wrap your parcel to protect it during shipping but should any goods arrive to you damaged please contact us immediately to arrange the return of the goods at our cost and replacement.

These delivery conditions currently apply to Australian orders only. We are happy to accept orders from overseas customers and ship overseas but you will need to contact us directly by email or telephone to place your order and confirm additional delivery costs.

Postage and Handling Charges

Postage and handling is charged according to the Australia Post schedule for either Standard or Express delivery. The cost of each option displays when you select the option at Checkout.

Packaging

The problems of rubbish disposal and mountains of plastic are a severe environmental problem in the countries of many of our suppliers. We support our suppliers in their efforts to use environmentally friendly packing materials and we will reuse packaging whenever we can. So please don’t be offended if your parcel arrives in a box that looks like it has been around the world before – It probably has! Your goods themselves will be wrapped in clean paper and cardboard packaging. If there are any plastics in the packaging they will be from the original packaging we received.

Returns Policy

We understand that you may receive an item that doesn't meet your expectations for any number of reasons. We will accept all items for return for any reason and provide a full refund, replacement or credit, provided that the items are returned within 14 days, unused, undamaged and preferably in their original packaging. Please contact us to advise that you will be returning the goods so we know they are on their way and we can confirm their receipt. We would appreciate if you can give us a reason for the return, simply because it helps us serve you better in the future.

We cannot pay the postage return costs nor accept responsibility for any goods that may be lost in the return process and we recommend that you send returns by registered post for your peace of mind. We don't want you to be hit with double postage however, so we will refund you not only the cost of the goods but also the original postage and handling costs for that product. Please note that refunds to credit cards can only be made to the card account that made the original purchase.

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