Search our site:
Shopping Cart: Number of Items: 0 Total: $0.00 View
Shopping With Us

Variations In Items

Please understand that skilled artisans handcraft the majority of our products and there may be subtle variations between similar items. This may be a slight size difference, colour variation or embroidered pattern difference. We will always try to point out in the product descriptions if these variations are likely for a particular product. We will also regularly change the displayed photos of items if there is a need to portray a change in the stock that we have on hand. These variations are to be valued and are what makes an item unique. We value the fact that we can purchase these items and make them available to you here in Australia in a retail environment.

Ordering and Payment

All prices shown on our website are in Australian dollars and are inclusive of GST

Payment can be made during the checkout process using your Mastercard or Visa on our secure payments page provided by ANZ EGate.  This process is very secure and we do not view or hold your credit card details on our server at all. If however you would prefer to speak with us directly and place an order using your credit card over the phone, please give us a call on 02 65711815. Our shop opening hours are 10.00 – 5.00 Tuesday to Friday and 9.00 - 1.00 on Saturday, but you can leave a message for us to call you back at a more convenient time if these hours do not suit you.

We also have a "Pay by cheque" option available when you finalise your purchase. If you select this option we suggest that you make your payment by direct deposit to our bank account, rather than posting your cheque, which will take longer to arrive here. We are unable to forward your purchase until your payment is cleared.

You will only be able to order items that are in stock. If you order multiples of an item over and above the number that we have in stock, your order will be automatically adjusted down.  We are happy to take orders for items that are out of stock just give us a call or email us. Orders will be processed within 24 hours of being received during weekdays and despatched by the close of business on the next working day.

We will take care to wrap your parcel to protect it during shipping but should any goods arrive to you damaged please contact us immediately to arrange the return of the goods at our cost and replacement. For the security of your purchase all orders over $150.00 will be delivered by either registered post or courier service. This option is available for purchases under $150.00 for a small additional charge (see below).

These delivery conditions currently apply to Australian orders only. We are happy to accept orders from overseas customers and ship overseas but you will need to contact us directly by email or telephone to place your order and confirm additional delivery costs.  

Postage & Handling Charges

Postage & handling (for Australian delivery) will be charged based on the total of your order.

Order Cost                                           Postage & Handling

Under $50                                           $ 7.00

$50 to $100                                         $10.00

$100 to $150                                       $12.00

Over $150                                           $13.00

Don’t forget all orders over $150.00 will be delivered by either registered post or courier service. For smaller orders you can select this option when you complete your purchase for an additional $2.95. Just select the option in the postage charges box when you checkout. 

Packaging

The problems of rubbish disposal and mountains of plastic are a severe environmental problem in the countries of many of our suppliers. We support our suppliers in their efforts to use environmentally friendly packing materials and we will reuse  packaging whenever we can. So please don’t be offended if your parcel arrives in a box that looks like it has been around the world before – It probably has! Your goods themselves will be wrapped in clean paper and cardboard packaging. If there are any plastics in the packaging they will be the original packaging that we have received the goods in.

Returns Policy

We understand that you may receive an item that doesn’t meet your expectations for any number of reasons. We will accept all items for return for any reason and provide a full refund, replacement or credit, provided that the items are returned within 14 days, unused, undamaged and preferably in their original packaging. Please contact us to advise that you will be returning the goods so we know they are on their way and we can confirm their receipt. We would appreciate it if you can give us a reason for the return, simply because it helps us serve you better in the future. 

We cannot pay the postage return costs nor accept responsibility for any goods that may be lost in the return process and we  recommend that you send returns by registered post for your peace of mind. We don't want you to be hit with double postage however, so we will refund you not only the cost of the goods but also the original postage & handling costs for that product. Please note that refunds to credit cards can only be made to the card account that made the original purchase.

Endorsed as a Fair Trader of Australia (FToA) by the Fair Trade Association of Australia and New Zealand.
Endorsed as a Fair Trader of Australia (FToA) by the Fair Trade Association of Australia and New Zealand.
Your Account
Welcome Guest

Email:
Password:

 Remember me?

Forgot Your Password?
No account yet? Register
Gift Buying Made Easy
Currency
Popular Products