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Fair Trade FAQ


Your questions on postage, our returns policy and payment options should be answered in our Terms and Conditions page. Please contact us if there is anything else that you are unsure of as we will happily add more questions and answers to this page. We love questions – it keeps us in touch with you!

Good question – Look at our website, our products and our producers – we have formed relationships with these people that we hope will last a long time. We are a member of the Fair Trade Association of Australia and New Zealand and in 2010 were endorsed by that organisation as a 'Fair Trader of Australia'. This endorsement has been aligned to the requirements for World Fair Trade Organisation (WFTO) membership. Global Conduct were amongst the very first five businesses in Australia to receive this endorsement. Visit our links page to go and read more about the WFTO and FTAANZ.

At the end of the day we believe very strongly in what we are doing. It is an exciting concept to run a commercial business in this way and one which we can thank several international companies such as The Body Shop, People Tree and World of Good for leading the way so fearlessly.

We are purchasing and importing directly from the source. Over 90% of our producers are members of World Fair Trade Organisation (WFTO) and are subject to the WFTO code of practice and external review of their operations. There are only a few of our producers that we have not personally visited to view their operations. They are all either WFTO members or otherwise well established in their fair trade credentials. Our FAIRTRADE Label certified products are sourced from licensed Fairtrade importers and are guaranteed by the Fairtrade Labelling Organizations International (FLO).

Visit our Links page for lots of fair trade resources. Tell your friends about fairly traded handicrafts and Fairtrade certified products.

An easy starting point is to buy Fairtrade coffee and tea for the lunch room and seek out some yummy Fairtrade chocolate for Friday afternoon staff treats! Another way is to incorporate a fair trade product as part of a promotion, Xmas gifts for clients or in your packaging. If you're interested in developing a specific product for your business allow us to assist. Together we can help provide another regular income stream for a fair trade group. We’ve got lots of ideas and seen some great things – sharing resources and product sources is a basic principle of fair trade and we're happy to share our expertise and experience!

Always. If you know of a group and/or product that we may be able to work with please let us know and we will follow up.

The cheap in quality tag is one that unfortunately had a lot of truth in it – a truth created by a lot of cheap and nasty craft work that flooded the world markets in the 1970’s and 80’s. This was made worse by unscrupulous middle-men paying next to nothing to the producer, who then could not possibly afford to use top quality raw materials or take the time required to make a quality product using tried and true traditional techniques.

Remember, we all had a batik shirt that turned a whole wash load purple! Our suppliers are very aware of this and have worked very hard to overcome this reputation. You can still find 'cheap' craft all over the tourist markets of the world, but this is not where we are buying from - and unfortunately it's highly unlikely the makers of these items would see even a fraction of what tourists are charged for them.

Our suppliers are all incredibly professional in regards to the high quality of the raw materials used, their craft techniques, product design, quality control and marketing. They have their own costs to bear, in addition to paying the artists a fair wage and supporting their social, educational and environmental programs.

We also have costs to run a successful business. If we don’t make a profit we go under and our suppliers lose your custom. Shipping and customs charges can add significantly to the base cost of our orders. Interestingly, we have found that some groups in certain locations (The Nepal Fair Trade Group – being a perfect example) work together exceptionally well. This can help to reduce their costs by bulk purchasing of raw materials and our costs by combining shipments to reduce shipping and customs fees.

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